LENS Quarterly
Terms and Conditions
Twenty-Two Five Media LLC d/b/a LENS Quarterly
These Terms and Conditions (the “Terms”) govern the purchase of personalized gift subscriptions to the LENS publication from Twenty-Two Five Media LLC, a Georgia limited liability company doing business as LENS (the “Company,” “we,” or “us”). The person or firm purchasing subscriptions (the “Client” or “you”) agrees to these Terms by accepting them in the LENS web application and by submitting a mailing list and payment. Where these Terms and the Publishing Agreement between you and the Company (the “Publishing Agreement”) address the same subject the Publishing Agreement controls.
1. The publication and our services
LENS is a quarterly luxury publication delivered four times per year. The Company creates, publishes, personalizes, and distributes LENS. We hold full and complete discretion over the editorial content, design, and style of the publication. Personalization is limited to the Client’s cover gates as described below. We place each issue in the U.S. Mail with appropriate postage, addressed to the recipients on the Client’s list. We do not control the U.S. Postal Service and do not guarantee that any individual copy is delivered, only that it is correctly addressed and mailed. See Section 9 for our non-receipt remedy.
2. Client deliverables and personalization
The Client provides the content for its personalized cover gates, which may include a photograph, a short personal note, and firm information. The Client uploads this content and the recipient mailing list through the LENS web application and approves proofs before printing. The Client is responsible for the accuracy of all content it provides, including spelling, images, and firm details. The Client may edit gate content up to the publication deadline set by the Company for each issue. If the Client does not provide or approve content by the deadline, the Company may use the most recently approved content.
Content standards. The Company may decline to publish any personalization content it considers inappropriate, unlawful, or inconsistent with the LENS brand, and will work with the Client on a replacement.
3. Recipient list, minimum, and no-reduction rule
The Client supplies the recipient mailing list and is solely responsible for the accuracy of every name and address on it. The Client may review and edit the list in the web application up to each publication deadline. A minimum of 25 recipient subscriptions applies. The Client may add recipients at any time at the same per-recipient rate. The Client may replace a recipient with another, but may not reduce the total number of recipients below the contracted count during a term.
4. List ownership and privacy
The recipient list is the Client’s proprietary information. We treat it as confidential and will not rent, lease, sell, or use it for any purpose other than producing and delivering LENS on the Client’s behalf. The Company collects mailing data only, meaning recipient name, mailing address, and optional company name. The Company does not collect or store recipient financial information. The Client represents that it has a lawful basis to mail to the recipients it provides.
5. Address exclusivity
Each recipient address may be served by only one sender. Exclusivity is granted on a first-come, first-served basis and lasts for as long as that recipient subscription remains active and in good standing. If a Client submits an address already held by another sender, we will notify the Client and ask for a replacement. The Company does not guarantee that any particular address is available at the time it is claimed. When a subscription to a given address is cancelled or lapses for non-payment, that address is released immediately and becomes available to other senders on the same first-come, first-served basis.
6. Term, renewal, and cancellation
Unless your Publishing Agreement and/or a separate signed offer states otherwise, the term is one year from the first mailed issue, covering four consecutive quarterly issues. This agreement renews automatically for successive one-year terms unless the Client cancels in writing at least 30 days before the next publication deadline. If a timely written cancellation is not received, the Client remains responsible for payment and content of the next publication.
7. Payment and payment failure
The Client selects a billing plan (annual, semi-annual, or monthly) at activation. Annual prepayment offers the best value; monthly is billed in installments. The first issue must be paid in full before any copy ships, regardless of the plan selected. The one-time First Issue Experience fee of $50 per recipient is charged when a recipient is added and covers the premium presentation box and first delivery. Payment is processed through the LENS web application by credit card or bank transfer (ACH). The Company absorbs all processing fees; there are no surcharges.
Payment failure. If a payment fails or an account becomes past due, the Company may pause production and delivery for that Client and may suspend the Client’s address holds. Address exclusivity depends on the subscription remaining in good standing; addresses tied to an unpaid account may be released under Section 5.
8. The First Issue Experience
Every new recipient’s first issue arrives in a premium presentation box with a personal letter from the sender, rather than in a standard envelope. The First Issue Experience fee in Section 7 covers this box and the first delivery. The experience is a one-time event per recipient; subsequent issues are delivered in standard quarterly form.
9. Fulfillment, delivery, and non-receipt
The Company commits to placing each issue in the U.S. Mail, correctly addressed and with appropriate postage, by its scheduled mailing date each quarter. Because delivery is carried out by the U.S. Postal Service, the Company cannot guarantee that any individual copy is delivered on time or at all.
Non-receipt remedy. If a recipient reports that an issue was not received and the recipient address was not on USPS Certificate of Mailing (PS Form3877), the Company will reprint and remail that issue at no charge to the Client where the address on file was correct. Where non-delivery results from an inaccurate or incomplete address supplied by the Client, the Company will remail at the Client’s cost. Repeated non-delivery to the same address may be treated as a bad address and released under Section 5.
10. Refunds
Because the first issue is paid in full and produced specifically for the Client’s recipients before it ships, fees for issues already produced or mailed are non-refundable. Set-up and First Issue Experience fees are non-refundable.
11. Limitation of Liability
The Company is not liable for the editorial content or style of LENS. The Company does not guarantee any business result, response, or return from sending LENS. In no event is the Company liable for consequential damages or lost profits. The Company’s total liability to the Client will not exceed the amount the Client paid to the Company during the term in which the claim arose.
12. Indemnification
The Client agrees to indemnify and defend the Company against any third-party claim arising out of the content, images, firm information, or recipient data the Client provides, including any claim that the Client lacked the right to mail to a recipient.
13. Non-Exclusivity
Nothing in these Terms creates an exclusive relationship between the parties. The Company provides its services to other professionals across financial, legal, accounting, real estate, and other fields. Nothing here limits the Client’s own marketing activities.
14. Dispute resolution and governing law
These Terms are governed by the laws of the State of Georgia. The parties will first attempt to resolve any dispute through binding arbitration. Any matter not resolved in arbitration will be brought in the state or federal courts located in Atlanta, Georgia.
15. Entire agreement, precedence, and amendment
These Terms, together with the Publishing Agreement and any separate signed offer, form the entire agreement between the parties and supersede all prior understandings. If these Terms conflict with the Publishing Agreement, the Publishing Agreement controls. Any separate signed promotional or early-bird offer controls over both as to the specific terms it addresses. Amendments must be in writing.